Frequently asked questions

No, parking spaces are not assigned. Additionally, you cannot reserve specific spaces.  

Yes. If your vehicle is parked outside of the days or hours you have prepaid for, you will be charged for the additional time at the applicable rate for your parking lot when you arrive at the exit terminal. You can arrive up to six (6) hours early. The additional time will be charged when you arrive at the exit terminal.

Please fill in all fields of this form.

If you plan to park in one of our parking lots and want to prepay online, follow the online prepayment process.

Yes. If your vehicle is parked outside of the days or hours you have prepaid for, you will be charged for the additional time at the applicable rate for your parking lot when you arrive at the exit terminal. You can arrive up to six (6) hours early. The additional time will be charged when you arrive at the exit terminal.

Aéroport de Québec Inc., Chauntry, and Process are not responsible for incidents that require you to stay beyond the prepaid time. These incidents include, but are not limited to, cancelled or missed flights, acts of God, or mechanical or weather-related delays or cancellations.

You may change your license plate number up to two (2) hours before you are scheduled to arrive at the parking lot. Click on the “Change or cancel my prepayment” button at the top of the prepayment system homepage.

You may modify or cancel your prepayment up to two (2) hours before you are scheduled to arrive at the parking lot. To modify or cancel your prepayment, click on the “Change or cancel my prepayment” button at the top of the prepayment system homepage.

You cannot change your prepayment within two (2) hours of the arrival time you selected when you prepaid, nor once your vehicle is in the parking lot. If you exceed your prepaid parking time, you will be charged the difference upon arrival at the parking exit.

Aéroport de Québec Inc., Chauntry, and Process are not responsible for incidents that require you to stay beyond the prepaid time. These incidents include, but are not limited to, cancelled or missed flights, acts of God, or mechanical or weather-related delays or cancellations. 

You can access the parking area with your QR code up to six hours before your reservation begins. To access the parking area more than six hours before your reservation begins, you will need to change your reservation. 

To change your reservation, click on the "Modify or Cancel my Prepayment" button in the banner at the top of the prepayment system homepage. 

If your vehicle is parked outside of the days or hours you have prepaid for, you will be charged at the applicable rate for your parking area when you leave. 

Aéroport de Québec Inc., Chauntry, and Process are not responsible for incidents that require you to stay beyond the prepaid time. These incidents include, but are not limited to, cancelled or missed flights, acts of God, or mechanical or weather-related delays or cancellations. 

You can prepay using a Visa, Mastercard or American Express. More details are provided during the prepayment process.

If you do not prepay, you will pay for your parking at one of the pay stations located in the terminal using a Visa, Mastercard, American Express, or debit card.

Cash is not accepted.

No, prepayment is not mandatory. You can also access the parking areas by taking a ticket at the entrance gate and paying when you leave. 

If you use the parking area for less time than prepaid, the difference is not refundable. 

Aéroport de Québec Inc., Chauntry, and Process are not responsible for incidents that require you to stay beyond the prepaid time. These incidents include, but are not limited to, cancelled or missed flights, acts of God, or mechanical or weather-related delays or cancellations. 

No. Your QR code is only valid for one (1) entry and one (1) exit from the car park.

You can prepay for your parking up to 180 days before the date you intend to use it and up to 2 hours before you arrive at the parking area. 

We recommend that you prepay for parking when you purchase your plane ticket.

When you arrive at the parking lot, please place the QR code from your confirmation email under the reader. The gate will open to let you in.

Please follow the instructions on your confirmation email carefully. Your prepayment is only valid for the parking lot for which you have paid (Proxi or Écono).

Aéroport de Québec Inc., Chauntry, and Process are not responsible for incidents that require you to stay beyond the prepaid time. These incidents include, but are not limited to, cancelled or missed flights, acts of God, or mechanical or weather-related delays or cancellations.

If you do not have your prepayment confirmation with the QR code, click on the “Change or cancel my prepayment” button at the top of the prepayment system homepage.

Yes, you can prepay up to two hours before you arrive at the parking area. Subject to availability.

As you exit the parking area, drive up to one of the exit terminals and place your QR code under the reader. Once the system has validated your QR code, the gate will open and you will be able to leave. 

Aéroport de Québec Inc., Chauntry, and Process are not responsible for incidents that require you to stay beyond the prepaid time. These incidents include, but are not limited to, cancelled or missed flights, acts of God, or mechanical or weather-related delays or cancellations. 

No. The three parking lots have spaces provided for this purpose. However, you cannot specifically prepay for these spaces. They are offered on a first come, first served basis.

You can prepay for parking for up to 90 days. 

No, parking reservations cannot be transferred to another person. 

You may change your exit date up to two (2) hours before you are scheduled to arrive at the parking lot. To change your exit date, click on the “Change or cancel my prepayment” button at the top of the prepayment system homepage.

You cannot change your exit date within two (2) hours of the arrival time you selected when you prepaid, nor once your vehicle is in the parking lot. If you exceed your prepaid parking time, you will be charged the difference upon arrival at the parking exit.

Once we have received your prepayment, we will send you a confirmation email within one hour to the email address you provided during the process.

Follow the instructions on the email and bring it with you to the airport. You can also view your prepayment by clicking on “Change or cancel my prepayment” at the top of the prepayment system homepage. All prepayments are subject to our general terms and conditions.

Our parking lots are currently very busy. If our prepayment system indicates that our lots are sold out following your search, please choose one of the options below:

• In both of our parking lots, we have a few additional parking spaces that are not available for prepayment. To maximize your chances of getting one, arrive early. These remaining spaces cannot be reserved. First come, first served.
• Use alternative transportation: taxi, limousine service, public transportation, ride sharing (e.g. Uber), etc.
• Ask a friend or family member to drop you off in front of the terminal and to use our Waiting Area when you return.

No. We do not have coupons for parking.