Request for refund - Parking

Have you made your parking prepayment from services.aeroportdequebec.com? If so, you may cancel or modify your prepayment up to 2 hours prior to the entry time you selected when you prepaid.

Submit your claim after your vehicle has left the parking lot. Claims made before the vehicle has left are not processed.

Your refund request will be reviewed to confirm that a refund is possible. To find out more, see our Terms and Conditions and our Frequently Asked Questions pages.

A member of our team will review your request. If your request is eligible, the refund will be issued within the 30 next days.

If the information entered in the form below is incomplete or incorrect, your request will not be processed.

J'ai lu et je comprends les informations ci-haut.

Last Name, First Name

Your email address

Phone number

Date on which the prepayment was made on our website

Date of entry into the parking lot written on the email you received

Actual exit date from the parking lot

Confirmation Number displayed on the email you received

Full Name as written on the last payment card used for the parking

Please enter the 6 first digits of the last payment card used for the parking - ONLY the 6 first digits

Please enter the 4 last digits of the last payment card used for the parking - ONLY the 4 last digits

If applicable, attach a READABLE photo of the parking coupon issued by the PAYMENT OR EXIT kiosk. The photo must show when you entered and exited the parking lot and the amount you paid at the KIOSK.

Upload requirements

Why do you want a refund? (Mandatory answer)

Additionnal comments