Yes, there are two currency exchanges at YQB. One is on the first floor in the international arrivals area, and the other is immediately after the security checkpoint (see on map).
To learn more, please visit our Currency Exchange and ATMs page.
Travel Tip: Reserve your currency online before your trip and pick up your order right before you leave.
As of October 1, 2022, travellers entering Canada do not need to provide pre-entry tests.
For more information, please visit the Government of Canada website.
Visit our Flight Schedule page or your airline’s website.
Please note that the flight information on our website is provided for your convenience only and should not replace the arrangements you need to make before heading to the airport.
As this information comes from a variety of sources, we cannot guarantee that it is accurate, complete, or up to date. We recommend you to always confirm your flight arrival and departure information with your airline and on their website before your trip.
The websites FlightAware and Flight Radar also let you track flights in real time.
Aéroport de Québec inc. is not responsible for any damage caused directly or indirectly by the use of these resources.
No. You will need to buy your plane ticket online through an airline website or contact a travel agent instead.
Please see our Careers page to view and apply for available jobs at the Québec City airport.
Many companies and organizations have jobs available at the airport. Please visit our Jobs at the Airport page (available in French only) to see their contact information and to contact them.
There are many different job opportunities at Québec City Jean Lesage International Airport.
Please see our Careers page to view and apply for available jobs.
Many companies and organizations have jobs available at the airport. Please visit our Jobs at the Airport page (available in French only) to see their contact information and to contact them.
If you are delivering cargo, follow the signs to the terminal building, then drive along the building. At the end of the building, turn right and you will see the loading dock (see on map).
Yes, you can watch planes taking off and landing from inside the terminal. The layout gives passengers in the secure area a great view of the runways.
If you are not flying and just want to watch the planes, you can see part of the secure area and have a partial view of the runways on level 2 of the terminal, near the footbridge.
There are also several outdoor areas where you can safely enjoy watching the planes. Discover the best places listed by YQB Aviation on this interactive map (available in French only).
Yes, you can watch planes taking off and landing from inside the terminal. The layout gives passengers in the secure area a great view of the runways.
If you are not flying and just want to watch the planes, you can see part of the secure area and have a partial view of the runways on level 2 of the terminal, near the footbridge.
There are also several outdoor areas where you can safely enjoy watching the planes. Discover the best places listed by YQB Aviation on this interactive map (available in French only).
Smoking is not permitted inside the terminal building; you must smoke outside at least nine metres from all doors.
There are two outdoor smoking areas (see on map). You will need to exit the secure area to access them. Please give yourself enough time to go back through the checkpoint before your flight.
Yes, there is an outdoor pet relief area near the domestic arrivals exit.
There is also an indoor pet relief area after security, near gate 29 (see on map).
Yes, pets are allowed in the terminal if they are in a carrier or on a leash.
The two parking areas have a total of 20 spaces reserved for holders of parking permits for persons with reduced mobility. However, you cannot reserve specific spaces.
The handicapped parking spaces are located near the entrances to the buildings that lead to the terminal. They are also close to ramps and elevators. For your comfort, a heated walkway connects the parking garage to the terminal on level 2.
Yes, service animals are allowed in the terminal if they are leashed.
Yes, wheelchairs are available in the terminal. You can request one from your airline when checking in.
Please visit our Accessibility page for more information on the services available to persons with disabilities.
The Québec City airport operates 365 days a year so that planes can take off and land 24 hours a day.
The Québec City airport is open 24 hours a day, 365 days a year.
If you have forgotten an item in a taxi on the way to or from the airport, please contact the taxi company directly. The company name and vehicle number should be printed on your receipt.
If you have forgotten an item on a bus, please contact the Réseau de transport de la Capitale (RTC) by filling out the Lost and Found form on their website.
If you have forgotten an item on a plane, please contact your airline directly.
If you have lost an item at the airport, please fill out our information request form. In the comment box, provide as much useful information as possible about the item and where and when it was lost. This will help us locate your item.
Once we receive your form, we will check whether the information you provided matches a found item. If so, we will phone you.
Please note that it can take up to two business days to respond to this type of request.
Yes, you can subscribe to the YQB newsletter to receive our latest news and learn about travel tips, offers and promotions from our partners, project progress, and more. You can even choose which topics you would like to receive information about.
You can also join our community on our Facebook, Instagram, and LinkedIn pages.
Please fill out our noise complaint form. A member of our team will get back to you as soon as possible. Note: check your spam filter, as our answer may be caught there.
Please fill out our feedback form. A member of our team will get back to you as soon as possible. Note: check your spam filter, as our answer may be caught there.
If you did not find the answer to your question on our FAQ page, we invite you to fill out our information request form. A member of our team will get back to you as soon as possible. Note: check your spam filter, as our answer may be caught there.
If you haven’t found an answer to your question, you have two options:
Enter a keyword in the search bar on the FAQ page or the upper right-hand corner of our website. You will be shown a list of pages on our site that contain the keyword.
Write to us by filling out our information request form. A member of our team will get back to you as soon as possible. Note: check your spam filter, as our answer may be caught there.
To avoid potential penalties (such as fines, seizure, or prosecution), make sure you have the information you need before bringing items into Canada.
For more information, please visit the Restricted and prohibited goods page of the Government of Canada website.
When you arrive, the customs clearance process involves several steps:
Getting off the plane and transferring to customs
Filling out a declaration form at the primary inspection kiosk
Talking to a Canada Border Services Agency officer
Collecting your baggage from the carousel
Submitting your declaration form and undergoing a secondary search, if applicable
Leaving the customs area
You can use the Canada Border Services Agency’s border reminder checklist to make sure you aren’t forgetting anything.
The time it takes to clear customs can vary, since the process has several steps:
Getting off the plane and transferring to customs
Filling out a declaration form at the primary inspection kiosk
Talking to a Canada Border Services Agency officer
Collecting your baggage from the carousel
Submitting your declaration form and undergoing a secondary search, if applicable
Leaving the customs area
See the question “How do I prepare to go through Canadian customs?” for tips on clearing customs as quickly as possible.
Follow these tips before you cross the Canadian border:
1. Before you arrive in Canada, you can download the ArriveCAN app and submit your customs and immigration declaration within 72 hours of your arrival in Canada. Once you have provided your declaration, a receipt will be displayed and emailed to you.
At Québec City airport, you will have to scan your passport at the kiosk to retrieve your declaration before finalizing the process. You will receive a printed receipt from the kiosk which you will need to show a Border Services Officer.
Using the functionality, via the ArriveCAN mobile application, for customs and immigration declaration is optional but simplifies the procedures for entering Canada.For more information about the ArriveCAN app, please visit the Use ArriveCAN for a faster border experience page of the Government of Canada website.
2. You can use the Canada Border Services Agency’s border reminder checklist to make sure you aren’t forgetting anything.
The Canadian Air Transport Security Authority (CATSA) security checkpoint is located on level 2 of the terminal building. It can be accessed by stairs and an escalator near the information desk (see on map).
There are several restaurants and the V.I.P Lounge by Club Med after security. The Brûlerie Rousseau by Nourcy counter is located before the security checkpoint, on the 2nd floor of the terminal.
Learn more about our shop and restaurant hours on our Shops and Restaurants page.
Note that there are also several vending machines throughout the terminal, both before and after security.
See the terminal map for the exact location of the restaurants and vending machines.
This free waiting area for drivers is located at the intersection of 6th rue de l’Aéroport and Rue Principale. The entrance to the CellPARQ is on 6th rue de l'Aéroport (see on map).
The Uber and Eva pick-up area is outside the domestic arrivals area (see on map).
The car rental offices are located on the first floor of the building across from the terminal (see on map). You can reach them from the footbridge between the terminal and the building.
Yes, the Réseau de transport de la Capitale (RTC) serves Québec City Jean Lesage International Airport (YQB).
There is an RTC ticket machine near the Relay store (see on map) where you can buy tickets and one-day passes.
Visit our Public Transportation page to learn more about routes, schedules, and tickets.
The taxi pick-up area is located at the end of the terminal building in the international arrivals area (see on map).
Some taxi companies allow you to book your ride in advance. To learn more about your booking options, visit the websites of the taxi companies that serve the Québec City airport. You can find links on our Taxis and Limousines page.
There are several ways to get to and from the Québec City airport:
See our Taxis and Limousines page for the companies that serve the airport and their rates.
Visit our Ride Sharing page to learn more about the ride sharing services available at the airport.
Visit our Public Transportation page for details on the routes and fares of the Réseau de transport de la Capitale (RTC).
Several hotels offer shuttles to the Québec City airport:
Hotel Must | 4 km
1345 Route de l’Aéroport, L’Ancienne-Lorette, Québec G2G 1G5
Phone: 418-380-6875/1-800-567-5276
7175 Wilfrid-Hamel Boulevard, Québec City, Québec G2G 1B6
Phone: 418-872-9831/1-800-567-5276
Le Bonne Entente | 7 km
3400 Chemin Sainte-Foy, Québec City, Québec G1X 1S6
Phone: 418-653-5221/1-800-463-4390
Several hotels offer shuttles to the Québec City airport:
Hotel Must | 4 km
1345 Route de l’Aéroport, L’Ancienne-Lorette, Québec G2G 1G5
Phone: 418-380-6875/1-800-567-5276
7175 Wilfrid-Hamel Boulevard, Québec City, Québec G2G 1B6
Phone: 418-872-9831/1-800-567-5276
Le Bonne Entente | 7 km
3400 Chemin Sainte-Foy, Québec City, Québec G1X 1S6
Phone: 418-653-5221/1-800-463-4390
The check-in counters are on level 1 of the terminal (see on map).
Please fill in all fields of this form.
We do not offer monthly or annual parking space rentals at this time. Visit our website regularly for updates and additional information.
No. The location of your parking space CANNOT be predetermined. Neither can the level. First come, first served.
NO.
The Multi-Level Parking has 5 floors. Its sides are not weatherproof and the 5th floor is open air. It is NOT possible to prepay for a specific floor. First come, first served
No. We do not have coupons for parking.
You may change your exit date up to two (2) hours before you are scheduled to arrive at the parking lot. To change your exit date, click on the “Change or cancel my prepayment” button at the top of the prepayment system homepage.
You cannot change your exit date within two (2) hours of the arrival time you selected when you prepaid, NOR once your vehicle is in the parking lot. If you exceed your prepaid parking time, you will be charged the difference upon arrival at the parking exit.
No. Both parking lots have spaces provided for this purpose. However, you cannot specifically prepay for these spaces. They are offered on a first come, first served basis.
If you do not have your prepayment confirmation with the QR code, click on the “Change or cancel my prepayment” button at the top of the prepayment system homepage.
No. Your QR code is only valid for one (1) entry and one (1) exit from the car park.
You can PREPAY using a Visa, Mastercard or American Express. More details are provided during the prepayment process.
IF YOU DO NOT PREPAY, you will pay for your parking at one of the pay stations located in the terminal using a Visa, Mastercard, American Express, or debit card.
Cash is NOT accepted.
You may change your license plate number up to two (2) hours before you are scheduled to arrive at the parking lot. Click on the “Change or cancel my prepayment” button at the top of the prepayment system homepage.
Yes. If your vehicle is parked outside of the days or hours you have prepaid for, you will be charged for the additional time at the applicable rate for your parking lot when you arrive at the exit terminal. You can arrive up to six (6) hours early. The additional time will be charged when you arrive at the exit terminal.
Depending on whether you selected outdoor or multi-level parking when you prepaid, enter the appropriate parking lot using one of the identified pay terminals. Once you have entered the parking lot, use a parking space that is not:
Do not use more than one parking space for your vehicle.
If you plan to park in one of our parking lots and want to prepay online, follow the online prepayment process.
Our parking lots are currently very busy. IF our prepayment system indicates that our lots are sold out following your search, please choose one of the options below:
Aéroport de Québec Inc. does not have direct agreements with credit cards. It is the credit card issuers who make agreements, for some of their cards, with private access programs to lounges around the world. These agreements result in privileges for the holders of certain credit cards. On the official website specific to your credit card, you will find information about your privileges and, if it is written that you have access to the V.I.P Lounge by Club Med at the Québec City Jean Lesage International Airport (YQB), what is the procedure to follow.
The V.I.P Lounge by Club Med is the only lounge at Québec City's Jean Lesage International Airport (YQB). Its name, décor and food offering have changed for its reopening in December 2021.
No. All food, alcoholic beverages and non-alcoholic beverages must be consumed in the lounge. Customers may not leave the lounge with any items. Consumption in the lounge ONLY.
Nourcy, our food and beverage partner (who also manages the Brûlerie Rousseau par Nourcy at the Québec City Jean-Lesage International Airport), offers a light menu that changes with the seasons as well as snacks. Hot and cold beverages as well as a selection of wines, beers and spirits are also included with the cost of admission to the lounge. ALL products offered must be consumed in the lounge.
Access to the V.I.P Lounge by Club Med is computerized since January 2022. To enter, passengers must present a valid QR code. Vouchers and voucher books purchased until March 2020 do not have QR codes.
However, we will be happy to replace your unused paper vouchers with QR codes. Contact us at [email protected]
Accesses purchased on our website can be changed up to TWO HOURS BEFORE your scheduled arrival date and time at the lounge (this information is written in the confirmation email). To change your access date and/or time, click on the link in your confirmation email or click here.
Accesses purchased through your YQB+ member travel agent can be changed up to TWO HOURS PRIOR to your scheduled arrival date and time at the lounge (this information is written in the confirmation email). To change your access date and/or time, contact your travel agent.
Accesses purchased on our website are refundable up to TWO HOURS BEFORE your scheduled arrival date and time at the lounge (this information is written in the confirmation email). To cancel your access, click on the link in your confirmation email or click here. It will take a few days for the refund to be processed by your financial institution.
Accesses purchased through your YQB+ member travel agent are refundable up to TWO HOURS PRIOR to your scheduled arrival date and time at the lounge (this information is written on the confirmation email). To cancel your access, contact your travel agent.
Upon arrival at the V.I.P Lounge by Club Med, you will find two gates. On these gates, you will see a screen that will show you the steps to follow to enter the lounge.
Make sure you have your boarding pass for a flight departing from Québec City Jean Lesage International Airport (YQB) on the day of your visit, AS WELL AS your valid QR code or access document if you are a member of a program or a holder of one of the cards mentioned above.
Click here to find out.
I plan my trip
I am at the airport
Do you have a Mastercard Airport Experiences? You will need to download the app to activate your LoungeKey. The QR code that LoungeKey will give you each time you visit the lounge is what will allow you to enter.
To download your application from the App Store (Apple).
To download your application from Google Play (Android).
Install the application and follow the instructions that will be displayed. The process only takes a few minutes.
Access to the lounge on presentation of a Mastercard or Priority Pass card has ended.
Access to the lounge is now available to World or World Elite Mastercard cardholders in Canada. Please download the new Mastercard Travel Pass app and register your Mastercard and any other passes provided to you by your issuer to confirm your eligibility.
Click here to download the app from Google Play.
Click here to download the app from App Store (Apple).
Are you taking a flight from YQB after your stay at Club Med Québec-Charlevoix? Check the confirmation email you received from Club Med. You will find the access instructions.
When you arrive at the lounge, open your LoungeMe app and present the QR code to the digital reader. A screen will show you the steps to follow.
When you arrive at the lounge, swipe your TAV Passport card (Classic, Plus or Edition) in the card reader. A screen will show you the steps to follow.
When you arrive at the lounge, scan the DragonPass QR code on the digital reader. A screen on the e-gate will show you the steps to follow.
If your benefits are from VISA, please download and register in the VISA Airport Companion mobile app by DragonPass and scan your QR code on the digital reader.
If your benefits are from MasterCard, please download and register in the MasterCard Travel Pass mobile app by DragonPass and scan your QR code on the digital reader.
If you are an American Express Cardmember with a Centurion® Card, Platinum Card®, Business Platinum CardTM from American Express or American Express® Corporate Platinum Card, you can access the lounge by scanning your Priority Pass membership using the Priority Pass mobile app at the eGate. Amex and Priority Pass terms & conditions and guest access policy apply. You are permitted complimentary entry into the lounge for yourself and one guest; entry fees apply to additional guests. If you haven’t yet enrolled for a Priority Pass membership, please call the number on the back of your Card to request enrollment.
If your American Express Card is listed above but you haven't yet enrolled for a Priority Pass membership, please call Customer Service at 1-866-257-0878 in order to request enrollment.
If your American Express Card is not listed above, you can click here to purchase access to the lounge.
When you arrive at the lounge, open your Lounge Key application and present the QR code to the digital reader. A screen will show you the steps to follow.
Do you have a VISA or MASTERCARD credit card with Lounge Key?
Several Canadian financial institutions have ended their partnership with Lounge Key in the spring and summer of 2022. Before entering the lounge, contact your financial institution to confirm which application to download as your provider may no longer be Lounge Key.
Your physical Diners Club card does not grant you entry to the lounge. However, all you have to do is download and activate the Priority Pass application. Priority Pass is part of your credit card privileges.
When you arrive at the lounge, open the Priority Pass application and present the QR code to the digital reader. A screen will show you the steps to follow.
Make sure you have downloaded and activated your Priority Pass application.
When you arrive at the lounge, open your Priority Pass app and present the QR code to the digital reader. A screen will show you the steps to follow.
Do you have a VISA or MASTERCARD credit card with Priority Pass?
Several Canadian financial institutions have ended their partnership with Priority Pass in the spring and summer of 2022. Before entering the lounge, contact your financial institution to confirm which application to download as your provider may no longer be Priority Pass.
Have you booked a package from the Luxury Collection? Consult the voucher that Transat has sent you by e-mail. The voucher is part of a PDF document containing information about your trip. It contains instructions for free access to the lounge.
Other Air Transat passengers can benefit from a preferential rate by following the procedure posted in the electronic documents provided by Transat following their purchase of an airline ticket or package. Already at YQB? Please click here.
Some Air France passengers have complimentary access to the lounge. These passengers will receive a QR code when they check in at the Air France counter at Québec City Jean Lesage International Airport (YQB). Upon arrival at the lounge, they will have to present this QR code AND an Air France boarding pass for a departure from YQB the same day. These are the types of passengers:
If you are an Air France passenger who does not qualify for complimentary access, you can purchase an access at an Air France discounted fare at a transactional kiosk located directly in front of the lounge.
Vous avez gratuitement accès au salon si vous présentez l’une des cartes ci-dessous en vigueur ET une carte d’embarquement pour un départ de YQB la journée même :
De plus, les passagers Classe Affaires d'Air Canada qui détiennent un tarif Classe Affaires pour l'une des étapes de leur itinéraire débutant à YQB ont accès gratuitement au salon.
Vous ne voyagez pas en Classe Affaires et vous n’êtes pas détenteur d’une carte parmi celles mentionnées ci-dessus ? Cliquez ici pour acheter un accès.
I plan my trip
I am at the airport
On the day of their flight, ALL passengers with a boarding pass for a flight departing from Québec City Jean Lesage International Airport (YQB).
No, there is no U.S. customs pre-clearance centre at Québec City Jean Lesage International Airport (YQB). Only the Canada Border Services Agency operates there.
If items are rejected at the checkpoint, you have three options:
If you have a vehicle in the parking lot, take your items there and leave them in your vehicle.
Contact a friend or family member to pick up the items before you pass through the checkpoint.
Leave the items at the checkpoint. The agents will dispose of them appropriately.
See the Canadian Air Transport Security Authority (CATSA) list of permitted items to learn which items you are allowed to carry on.
Make sure you have your boarding pass. You may need to show photo identification as well.
To learn more about going through the security checkpoint, visit the Canadian Air Transport Security Authority (CATSA) website.
Please consult the Canadian Air Transport Security Authority (CATSA) list of permitted items to learn which items you are allowed to carry on.
Please consult the Canadian Air Transport Security Authority (CATSA) list of permitted items to learn which items you are allowed to carry on.
You will find all the information you need on the Security Screening page of the Canadian Air Transport Security Authority (CATSA) website.
The information it contains is valid for all security checkpoints in Canadian airports.
The time it takes to pass through the security checkpoint varies depending on how busy the airport is.
The approximate wait time at the checkpoint is shown on our homepage, on the screen above the stairs leading to the security checkpoint, and on the Canadian Air Transport Security Authority (CATSA) website.
We recommend that you go through the checkpoint as soon as you have checked in for your flight. Once you have gone through security, you will be able to enjoy all the stores, restaurants and entertainment the airport has to offer.
Depending on the type of aircraft, boarding for your flight will begin 30 to 60 minutes before the scheduled departure time.
The approximate wait time at the checkpoint is shown on our homepage and on the screen above the stairs to the security checkpoint.
You can also find it on the Canadian Air Transport Security Authority (CATSA) website.
The Québec City airport offers free WiFi throughout the terminal.
To access the airport’s high-speed Internet network:
Connect to the network called “YQB Gratuit-Free.”
Open your web browser and accept the terms and conditions. You do not need to enter a username or password.
Yes. However, the bag wrapping service is currently suspended indefinitely.
The information desk is currently closed, but QR codes are posted throughout the terminal. Visitors can scan them for information.
Dundee massage chairs can be found at the following locations in the terminal:
International arrivals area
Near gates 20 to 28
Near gates 29 and 30
Near boarding gate 31
Near boarding gate 34
Learn more on our Dundee Massage Chairs page.
Yes, there are two nursing rooms after security. One is near the washrooms across from gate 31 and the other is near gates 34 and 35.
Yes, the Turbulence Zone is a play area for babies and young children. It is located after the security checkpoint, between gates 29 and 30.
Prices vary depending on the service. For more information on rates or to make a reservation, please visit the Lave-Auto Mobile website (in French only).
Yes, you need to reserve your car wash.
To learn more about the services offered by L’Atelier par Lave-Auto Mobile at the Québec City airport or to make a reservation, please visit the Lave-Auto Mobile website (in French only).
L’Atelier par Lave-Auto Mobile is located on level 2 of the parking garage (see on map).
Yes, L’Atelier par Lave-Auto Mobile offers a number of detailing services so you can come home to a clean car after your trip.
Visit the Car Wash page (available in French only) to learn more.
Yes, there are three Scotiabank ATMs in the terminal (see on map).
Before security, there is an ATM on the main floor near domestic arrivals and a second one on level 2, near the Origine café (by the door to the footbridge to the parking garage).
After security, there is an ATM across from gate 29.
No, parking reservations cannot be transferred to another person.
As you exit the parking area, drive up to one of the exit terminals and place your QR code under the reader. Once the system has validated your QR code, the gate will open and you will be able to leave.
Aéroport de Québec Inc., Chauntry, and Orbility are not responsible for incidents that require you to stay beyond the prepaid time. These incidents include, but are not limited to, cancelled or missed flights, acts of God, or mechanical or weather-related delays or cancellations.
When you arrive at the parking lot, please place the QR code from your confirmation email under the reader. The gate will open to let you in.
Please follow the instructions on your confirmation email carefully. Your prepayment is only valid for the parking lot for which you have paid (multi-level OR outdoor parking).
Aéroport de Québec Inc., Chauntry, and Orbility are not responsible for incidents that require you to stay beyond the prepaid time. These incidents include, but are not limited to, cancelled or missed flights, acts of God, or mechanical or weather-related delays or cancellations.
If you use the parking area for less time than prepaid, the difference is not refundable.
Aéroport de Québec Inc., Chauntry, and Orbility are not responsible for incidents that require you to stay beyond the prepaid time. These incidents include, but are not limited to, cancelled or missed flights, acts of God, or mechanical or weather-related delays or cancellations.
You can access the parking area with your QR code up to six hours before your reservation begins. To access the parking area more than six hours before your reservation begins, you will need to change your reservation.
To change your reservation, click on the "Modify or Cancel my Prepayment" button in the banner at the top of the prepayment system homepage.
If your vehicle is parked outside of the days or hours you have prepaid for, you will be charged at the applicable rate for your parking area when you leave.
Aéroport de Québec Inc., Chauntry, and Orbility are not responsible for incidents that require you to stay beyond the prepaid time. These incidents include, but are not limited to, cancelled or missed flights, acts of God, or mechanical or weather-related delays or cancellations.
Yes. If your vehicle is parked outside of the days or hours you have prepaid for, you will be charged for the additional time at the applicable rate for your parking lot when you arrive at the exit terminal. You can arrive up to six (6) hours early. The additional time will be charged when you arrive at the exit terminal.
Aéroport de Québec Inc., Chauntry, and Orbility are not responsible for incidents that require you to stay beyond the prepaid time. These incidents include, but are not limited to, cancelled or missed flights, acts of God, or mechanical or weather-related delays or cancellations.
No, parking spaces are not assigned. Additionally, you cannot reserve specific spaces.
Once we have received your prepayment, we will send you a confirmation email within one hour to the email address you provided during the process.
You must print this email and bring it with you to the airport. You can also view your prepayment by clicking on “Change or cancel my prepayment” at the top of the prepayment system homepage. All prepayments are subject to our general terms and conditions.
You can prepay for parking for up to 90 days.
Yes, you can prepay up to two hours before you arrive at the parking area.
You can prepay for your parking up to 180 days before the date you intend to use it and up to 2 hours before you arrive at the parking area.
We recommend that you prepay for parking when you purchase your plane ticket.
No, prepayment is not mandatory. You can also access the parking areas by taking a ticket at the entrance gate and paying when you leave.
You can change or cancel your parking reservation up to two hours before your reservation begins.
To do so, go to the "Modify or Cancel my Prepayment" section of our online prepayment platform. There, you can make any changes you need, including changes to your credit card information or reservation dates.
Aéroport de Québec Inc., Chauntry, and Orbility are not responsible for incidents that require you to stay beyond the prepaid time. These incidents include, but are not limited to, cancelled or missed flights, acts of God, or mechanical or weather-related delays or cancellations.
You can prepay for your parking or pay on-site using a debit card or a Visa, MasterCard, or American Express credit card.
To learn more about our parking areas and rates, or to prepay for your parking, visit our online prepayment platform.
Yes, all traffic lanes, unused parking spaces, and pedestrian walkways in the outdoor parking lot are plowed. However, the spaces between parked cars are not plowed.
The parking garage is covered, but not heated.
The maximum height to access the parking garage is 2.1 metres (6 feet 10 inches) and the maximum height to clear the parking area exit gate is 3.2 metres (10 feet 5 inches).
No. The Québec City airport has four charging spaces for electric vehicles, but they cannot be reserved.
For more information, visit our Electric Vehicles page.
Yes, four charging stations are available on level 1 of the parking garage. These parking spaces cannot be specifically reserved.
For more information, visit our Electric Vehicles page.
No, we do not offer monthly or yearly parking space rentals at this time.
Check our website regularly for updates and to learn more about the subject.
There are no promotional offers (coupons) for parking at this time.
To learn about our current promotions, please subscribe to our newsletter and follow us on social media (Facebook, LinkedIn, and Instagram).
Do you offer monthly or yearly parking space rentals?
No, we do not offer monthly or yearly parking space rentals at this time.
Check our website regularly for updates and to learn more about the subject.
No, cash is not accepted for parking.
You can pay for parking with Visa, MasterCard, American Express, or debit.
To learn more about our parking areas and rates, or to prepay for your parking, visit our online prepayment platform.
.You can prepay for your parking or pay on-site using a debit card or a Visa, MasterCard, or American Express credit card. Cash is not accepted for parking.
To learn more about our parking areas and rates, or to prepay for your parking, visit our online prepayment platform.
To learn more about our two parking areas and their rates, or to prepay for your parking, visit our online prepayment platform.
When you park your car, we recommend that you write down or take a picture of the marker for the area where you parked.
In the outdoor parking, note the nearest column (P2A, P2B, or P2C). In the parking garage, note the unique reference colour for your level.
If you still can’t find your vehicle, call 418-640-2700 for assistance.
Aéroport de Québec Inc. makes every effort to ensure your comfort and safety. We regularly patrol the area and surveillance cameras run 24 hours a day to keep your vehicle safe.
That said, Aéroport de Québec Inc. assumes no responsibility for any loss or damage to your vehicle or its contents due to fire, theft, collision, or any other cause. Vehicles are parked at the owner’s risk. Make sure to lock your vehicle.
Yes, our parking areas are open 24 hours a day, 7 days a week.
No. Both parking lots have spaces provided for this purpose. However, you cannot specifically prepay for these spaces. They are offered on a first come, first served basis.
All cars and trucks under 20 feet in length are welcome to park in our parking areas. However, trailers are not accepted.
The maximum height to access the parking garage is 2.1 metres (6 feet 10 inches) and the maximum height to clear the parking area exit gate is 3.2 metres (10 feet 5 inches).
No, since both parking areas are very close to the terminal (a 2–15 minute walk).
No. There is no shuttle service between the parking lots and the terminal building. The two parking lots at the Québec City Jean Lesage International Airport (YQB) face the terminal building. The walking distance is short (a 2-15 minute walk) and a pedestrian path guides your steps.
There are two parking areas at the Québec City airport. Both are accessible from Principale Street.
Parking garage:
Directly in front of the terminal building (approximately a 2–4 minute walk)
Directly attached to the terminal building by a footbridge on level 2
Outdoor parking lot:
A short distance from the terminal (approximately a 4–15 minute walk)
Accessible via a pedestrian walkway through the parking garage on level 1.
For more information on our parking areas and rates, please visit our Parking page.
Yes, The Loop Duty Free store offers a large selection of products such as perfumes and cosmetics, alcohol, and tobacco products. The store opens three hours before international flights are scheduled to depart.
It is located after the security checkpoint, near gate 33.
After the security checkpoint, there is a Relay store, as well as The Loop Duty Free store, and a Best Buy Express vending machine.
Visit the Shops and Restaurants page to see their hours.
Yes, snacks and light seasonal meals are provided by our partner Nourcy (of the Brûlerie Rousseau by Nicolas Nourcy restaurant).
A selection of beers, wines, spirits, and hot and cold non-alcoholic beverages are also included with the cost of the lounge pass. All food and beverages must be consumed in the lounge.
To learn how to access the V.I.P Lounge by Club Med, please visit our V.I.P Lounge by Club Med page.
Some restaurants offer vegetarian or vegan options on their menus.
To learn more, please visit our Shops and Restaurants page.
There is an A&W, the Blaxton bar and restaurant and the Brûlerie Rousseau par Nourcy after the security checkpoint. The Brûlerie Rousseau by Nourcy counter is located before the security checkpoint, on the 2nd floor of the terminal.
Learn more about their menus and hours on our Shops and Restaurants page.
Yes, you can bring food and drinks onto the plane.
Please note: you cannot bring more than 100 ml of liquids, gels, or aerosols through the security checkpoint. However, once you have passed through the checkpoint, you will be able to buy a drink or fill a water bottle, then bring it on the plane.
Some items are exempt from the 100 ml or 100 g (3.4 oz) limit, though you will need to report them to the security officer for inspection. Please refer to the Canadian Air Transport Security Authority (CATSA) list of exempted items for more information.
If you are flying internationally, please be aware that different countries have different rules for bringing food across the border. You may need to throw some foods away when you land if you did not eat them on your flight.
Please consult the Canadian Air Transport Security Authority (CATSA) list of permitted items to learn which items you can bring on the plane.
Before you leave the airport, make sure to speak to a representative of your airline by going to your airline’s baggage counter in the baggage carousel area. The representative will explain your next steps.
If you have any problems with your baggage, please contact your airline directly.
Before you leave the airport, make sure to speak to a representative of your airline so that they can give you a claim document. You will find a representative at your airline’s baggage counter in the baggage carousel area.
Afterwards, you will have to file a claim with your travel insurance.
If you find a problem with your baggage after you leave the airport, please contact your airline.
Please consult the Canadian Air Transport Security Authority (CATSA) list of permitted items to learn which items are allowed in your checked baggage.
Please consult the Canadian Air Transport Security Authority (CATSA) list of permitted items to learn which items are allowed in your checked baggage.
Different airlines have different size and weight limits for checked baggage.
To learn more about checked baggage requirements, visit your airline’s website.
Different airlines have different size and weight limits for checked baggage.
To learn more about checked baggage requirements, visit your airline’s website.
Please consult the Canadian Air Transport Security Authority (CATSA) list of permitted items to learn which items you are allowed to carry on.
Different airlines have different size and weight limits for carry-on baggage.
Most airlines have stands near the check-in counters where passengers can test their carry-on baggage to make sure they are within the size limits.
To learn more about carry-on baggage requirements, visit your airline’s website.
Different airlines have different size and weight limits for carry-on baggage.
Most airlines have stands near the check-in counters where passengers can test their carry-on baggage to make sure they are within the size limits.
To learn more about carry-on baggage requirements, visit your airline’s website.
Yes, you are welcome to enter the terminal.
The websites FlightAware and Flight Radar let you track flights in real time.
Aéroport de Québec inc. is not responsible for any damage caused directly or indirectly by the use of these resources.
If you are picking up a passenger at the airport, you have two options:
OPTION 1: Use the CellPARQ lot while waiting for the passenger
This waiting area is free to use and allows you to remain comfortably in your vehicle while you wait. Please note that there is a 60-minute time limit for this lot. This helps keep traffic running smoothly in front of the terminal.
Once your companion phones or texts you to let you know they’re ready, you can meet them in front of the terminal by turning right on Principale Street and following the signs for Arrivals. You can wait in a space marked “Pick-up” to pick up your passenger. The columns in front of the terminal are also numbered for your convenience.
To learn more about CellPARQ, visit our Pick Up and Drop Off Passengers page.
OPTION 2: Use the parking areas and meet the passenger in the terminal
The Québec City airport has two parking areas close to the terminal: a parking garage and an outdoor lot. You can park in either one, then meet your passenger in person in the terminal.
For more information on our parking areas and rates, please visit our Parking page.
Note: The parking spaces in front of the terminal are exclusively for immediate passenger drop-off and pick-up. Waiting is not permitted. For security reasons, vehicles cannot be parked or left unattended. Unauthorized parking in front of the terminal may result in a ticket and a $103 fine.
Upon arriving at the airport, take Principale Street and follow the signs to the Departures area of the terminal. You can wait in a space marked “Drop-off” to drop off your passenger.
Note: The parking spaces in front of the terminal are exclusively for immediate passenger drop-off and pick-up. Waiting is not permitted. For security reasons, vehicles cannot be parked or left unattended. Unauthorized parking in front of the terminal may result in a ticket and a $103 fine.
For passengers with disabilities, please visit our Accessibility page.
If your companion has parked in one of the two parking areas and intends to meet you inside the terminal, you can wait for them in the terminal. Tell them to visit our Parking page for more information on the parking areas and their rates.
Your companion can also use the free CellPARQ waiting area to wait for you and meet you in front of the terminal once you’re ready. You can wait in front of a column in front of the terminal and tell them the column number.
To learn more about CellPARQ, visit our Pick Up and Drop Off Passengers page.
Please note that the parking spaces in front of the terminal are exclusively for immediate passenger drop-off and pick-up. Waiting is not permitted. For security reasons, vehicles cannot be parked or left unattended. Unauthorized parking in front of the terminal may result in a ticket and a $103 fine.
Hotel shuttles pick up travellers in front of the terminal near column 10.
If you have any questions about the shuttle service you booked with your hotel, please contact the hotel directly.
Yes, the Eva ride share cooperative and the Uber ride sharing service are both available at the Québec City airport.
Please visit our Ride Sharing page for more details.
Yes, the Eva ride share cooperative and the Uber ride sharing service are both available at the Québec City airport.
Please visit our Ride Sharing page for more details.
Yes, there are several rental companies at the Québec City airport.
For available companies and services, please visit our Car Rental page.
Yes, you can book a limousine to get to or from the Québec City airport.
Visit our Taxis and Limousines page to see the limousine companies that serve the airport and book a limousine.
Taxi fares may vary depending on the route. For current fares, please see our Taxis and Limousines page.
Downtown Québec City is about 25 minutes away from the airport by car, depending on traffic.
There are several hotels near the Québec City airport. The closest ones are:
Château Repotel | 4 km
6555 Wilfrid-Hamel Boulevard, L’Ancienne-Lorette, Québec G2E 5W3
Phone: 418-872-1111/1-800-463-5255
Hotel Must | 4 km
1345 Route de l’Aéroport, L’Ancienne-Lorette, Québec G2G 1G5
Phone: 418-380-6875/1-800-567-5276
Cofortel | 4 km
6500 Wilfrid-Hamel Boulevard, L’Ancienne-Lorette, Québec G2E 2J1
Phone: 418-877-4777/1-800-363-7440
GrandTimesHotel | 4 km
6515 Wilfrid-Hamel Boulevard, L’Ancienne-Lorette, Québec G2E 5W3
Phone: 418-877-7788/1-888-902-4444
7175 Wilfrid-Hamel Boulevard, L’Ancienne-Lorette, Québec G2G 1B6
Phone: 418-872-9831/1-800-567-5276
Comfort Inn Airport East | 4 km
1255 Duplessis Boulevard, L’Ancienne-Lorette, Québec G2G 2B4
Phone: 418-872-5900/1-877-574-6295
Clarion Pointe by Choice Hotels | 5 km
7300 Wilfrid-Hamel Boulevard W, Québec City, Québec G2G 1C1
Phone: 418-877-2226/1-800-363-5260
Super 8 Sainte-Foy | 5 km
7286 Wilfrid Hamel Boulevard, Québec City, Québec G2G 1C1
Phone: 418-877-6888/1-877-824-1703
Auberge Internationale de Québec | 15 km
19 Saint-Ursule Street, Québec City, Québec G1R 4E1
Phone: 418-694-0755
Please visit the Government of Canada website to find out if you can enter Canada.
Please visit the Government of Canada website to learn more about the travel requirements and exemptions related to COVID-19.
The flight information on our Flight Schedule page is provided for your convenience only and should not replace the arrangements you need to make before heading to the airport.
As this information comes from a variety of sources, we cannot guarantee that it is accurate, complete, or up to date. We recommend that you always confirm your flight arrival and departure information with your airline and on their website before your trip.
The websites FlightAware and Flight Radar let you track flights in real time.
Aéroport de Québec inc. is not responsible for any damage caused directly or indirectly by the use of these resources.
The flight information on our Flight Schedule page is provided for your convenience only and should not replace the arrangements you need to make before heading to the airport.
As this information comes from a variety of sources, we cannot guarantee that it is accurate, complete, or up to date. We recommend that you always confirm your flight arrival and departure information with your airline and on the website before your trip.
The websites FlightAware and Flight Radar let you track flights in real time.
Aéroport de Québec inc. is not responsible for any damage caused directly or indirectly by the use of these resources.
If you are travelling within Canada, it is recommended to arrive at least two hours before your departure time. If you are travelling internationally, it is recommended to arrive at least three hours before your departure time.
Please note that the check-in counter hours are different for each airline. However, as a general rule, they close their counters at least an hour before boarding.
For more information, see the “When do the check-in counters open?” question in the “Check-in” section.
If you are travelling within Canada, it is recommended to arrive at least two hours before your departure time. If you are travelling internationally, it is recommended to arrive at least three hours before your departure time.
Please note that the check-in counter hours are different for each airline. However, as a general rule, they close their counters at least an hour before boarding. For more information, see the “When do the check-in counters open?” question in the “Check-in” section.
Yes, the check-in kiosks in the terminal allow you to check in for the majority of airlines operating at the Québec City airport (Air Canada, Air France, Air Transat, American Airlines, Sunwing, United Airlines, and WestJet).
For other airlines, you will need to go to the check-in counter.
Yes, you can generally check in online between 1 hour and 24 hours before your flight.
Please note that some airlines have mobile apps that allow travellers to check in and subscribe to notifications about changes to their flight schedules, among other things.
Visit your airline’s website to learn more about their check-in procedures.
If the airline check-in counter is closed, it means that check-in has not started yet or that check-in has finished. If counter check-in has closed, you will not be able to check in any bags.
If you don’t have any baggage to check, you can try checking in at one of the self-service kiosks in front of the check-in counters. If that doesn’t work, it is too late to check in for your flight. You will need to contact your airline’s customer service department to plan another flight or route.
Airline check-in counter hours vary and are subject to change at any time.
The counters generally open at the following times:
Air Canada: two hours before the scheduled departure time
Air France: three hours before the scheduled departure time
Air Inuit: one and a half hours before the scheduled departure time
Air Transat: four hours before the scheduled departure time
American Airlines: two hours before the scheduled departure time
PAL Airlines: two hours before the scheduled departure time
Pascan: one and a half hours before the scheduled departure time
Porter: two hours before the scheduled departure time
Sunwing: three hours before the scheduled departure time
United Airlines: two hours before the scheduled departure time
WestJet: two hours before the scheduled departure time
Please note that airlines generally close their counters at least one hour before departure time.
For domestic flights, you will need to present:
One piece of government-issued photo ID or two pieces of government-issued ID without photos
Your electronic plane ticket
For international flights, you will need to present:
A passport that is valid for at last six months after your anticipated return date
Your electronic plane ticket
Before you travel, it is recommended that you learn about the current requirements in the country or countries you will be visiting, including those where you have layovers.
Please contact your airline for more information about the documents you need to check in.
We recommend visiting the Canadian Transportation Agency website to learn about your options.
The websites FlightAware and Flight Radar let you track flights in real time.
Aéroport de Québec inc. is not responsible for any damage caused directly or indirectly by the use of these resources.
To find out the cost of a plane ticket, contact a travel agent or check the websites of the airlines that serve the Québec City airport:
Several airlines offer flights from the Québec City airport:
Four charging stations are available on level 1 of the multi-level parking lot.
The multi-level parking lot is not heated.
We have four (4) parking spaces for electric cars. These spaces cannot be reserved.
The multi-level parking lot has a maximum clearance height of 2.1 metres (6 ft. 10 in.).
Please see the following section: Parking.
Yes, see the following section: Public Transport.
Generally speaking, airline check-in counters open two to four hours before scheduled departure times. For the exact time, contact your airline. Please note that airlines may refuse to board passengers who arrive too late at the airport.
Please see the following section: Taxis.
The terminal is open 24 hours a day, 365 days a year.
Try one of the following two options:
A detailed list of permitted and prohibited carry-on items is available on the Canadian Air Transport Security Authority website.
For almost all international destinations, you’ll need a passport and possibly a visa in addition to your electronic ticket. For domestic flights, your electronic ticket and a piece of photo identification is required. If in doubt, contact your airline.
By law, smoking is prohibited in public places in Québec. Smoking shelters are available outside the terminal near the parking lot.
Car rental desks are located on the ground floor of the airport services building, located in the parking lot in front of the terminal. It is connected to the terminal by a walkway.
Yes, in the secure area of the terminal, past the checkpoints, the view of the runways is excellent everywhere. On the second floor of the public part of the terminal, it is possible to see a part of the secure area and partial view of the Runways.
Yes, the information on our website is the same as that shown on the terminal’s flight information screens. Data is supplied by the airlines directly. Our Airport Experience team monitors the information to make sure it is accurate and reliable.
Contact the airline directly to report an incident.
We invite you to leave us a message by calling 418 640-3300. Our team will follow up with you as soon as possible.
Yes, as long as they are in a transport cage or on a leash. Guide dogs are also permitted.
Yes, airlines provide wheelchairs for travelers. Please contact your airline before arriving at the terminal, so an attendant can meet you on arrival.
Prices are available from travel agents, or you can contact the airlines directly.
Approximately 25 minutes.