How the taxi pool works
Customer pick-up
This procedure is intended for taxi drivers who hold a YQB TAXIS Permit and are picking up customers at Québec City Jean Lesage International Airport (YQB).
Customer pick-up fee
Drivers are charged a pick-up fee of $3.75 plus tax every time they access the customer pick-up area. You need to purchase a booklet containing 10 access passes at a cost of $37.50 plus tax when driving through the gate. The booklets can be purchased at the kiosk next to the gate using a debit or credit card. You can buy a new booklet at the gate once all of your previous passes have been used up.
One pass, valued at $3.75 plus tax, will be debited from your booklet each time you scan your access card and go through the gate to the customer pick-up area.
Use of Fraxion
You must have the Fraxion software, which is used for automated taxi pool management (GABT), installed and open on the electronic device at all times when on airport property. The GPS location function must also be activated. If you close Fraxion or lose the signal, you will automatically lose your place in the virtual queue. You will need to email Fraxion at service@fraxion.com to obtain access to the software and the GABT.
Activity levels at YQB
Fraxion always shows the activity levels in the YQB taxi pool. More specifically, it shows you how many taxis are in the pool and the average wait time for pick-up in the past hour, helping you plan your trips to YQB.
Accessing the pool
STEP 1
From Route de l’Aéroport or 8e Rue de l’Aéroport, take Rue Principale and turn right onto 6e Rue de l’Aéroport..
STEP 2
Turn left at 3e Avenue de l’Aéroport.
STEP 3
Turn left to enter the taxi pool.
When you arrive at the taxi pool
When you arrive at the taxi pool, you will receive a notification confirming your addition to the virtual queue, your place, and the estimated waiting time. You must take the first available space and park your vehicle behind the others.
Please do not park in the escape lanes.
Please wait your turn
Please wait for a notification to transfer to the pick-up area before driving up to the gate.
If you leave the pool, you automatically lose your place in the virtual queue.
Notification to transfer from the taxi pool to the customer pick-up area
STEP 1
You will be sent a notification to transfer to the customer pick-up area.
STEP 2
You will have 60 seconds to reply.
STEP 3
Once you accept the transfer, the Airport assumes that a passenger will be transported shortly. You can then head towards the gate to the customer pick-up area.
Gate to the customer pick-up area
STEP 1
Exit the taxi pool from the south, head for the gate, and stop your vehicle at the kiosk.
STEP 2
Scan your access card at the kiosk card reader. New booklets can be purchased at the kiosk, using a debit or credit card.
a. If the access card is accepted, one pass will be debited from the booklet and the sum of the remaining passes will be displayed on the screen.
b. If the card is refused, take the bypass on the right and leave the airport.
STEP 3
Once the gate is raised, proceed to the customer pick-up area and park in one of the seven dedicated taxi waiting bays.
Customer pick-up area
STEP 1
Once parked in the customer pick-up area, stay close to your vehicle and leave the doors unlocked.
STEP 2
The taxi service agent will assign a customer to your vehicle. Help the waiting customers board.
STEP 3
Leave via 6e Avenue de l’Aéroport. When you leave the pick-up area, you will be sent a notification confirming the pick-up.
If you have any problems with assignments, please contact the Ground Transportation Services Manager at taxis@yqb.ca.
If you have any technical problems, please contact your technology supplier.
Customer drop-off
This procedure applies to taxi drivers who are dropping off customers at Québec City Jean Lesage International Airport (YQB).
ARRIVALS lane to drop-off area
STEP 1
Please take Rue Principale, then stay in the ARRIVALS lane.
STEP 2
Drop off customers at the passenger drop-off point in the south lane, across from the international arrivals area.
If you wish to pick up new customers at the terminal, please head to the taxi pool and follow the customer pick-up procedure.
YQB reserved transport applications
This procedure is intended for taxi drivers who wish to pick up customers who have reserved transportation from Québec City Jean Lesage International Airport.
You will need to fill out the reserved transport request form.
Fill out the reserved transport request form
The information on the form will allow airport security to identify the reserved transport vehicle when it is parked in the dedicated space. Filling out this form will prevent you from being fined or having your vehicle towed.
Keep your proof of the reservation with you, as airport security may request it.
Thank you for your cooperation.