Here are the terms and conditions that apply to your online parking prepayment at Québec City Jean Lesage International Airport (YQB). It is important that you read and understand them before prepaying.
Our parking lots are currently very busy. IF our prepayment system indicates that our lots are sold out following your search, please choose one of the options below:
- In both of our parking lots, we have a few additional parking spaces that are not available for prepayment. To maximize your chances of getting one, arrive early. These remaining spaces can NOT be reserved. First come, first served.
- Use alternative transportation: taxi, limousine service, public transportation, ride sharing (e.g. Uber), etc.
- Ask a friend or family member to drop you off in front of the terminal and to use our CellPARQ when you return
If you plan to park in one of our parking lots and want to prepay online, follow the online prepayment process.
You can prepay up to 180 days before you park. We recommend that you prepay for parking when you purchase your plane ticket.
Yes. You can prepay up to two (2) hours before you arrive at the parking lot.
Up to 90 days.
Once we have received your prepayment, we will send you a confirmation email within one hour to the email address you provided during the process.
You must print this email and bring it with you to the airport. You can also view your prepayment by clicking on “Change or cancel my prepayment” at the top of the prepayment system homepage. All prepayments are subject to our general terms and conditions.
Yes. If your vehicle is parked outside of the days or hours you have prepaid for, you will be charged for the additional time at the applicable rate for your parking lot when you arrive at the exit terminal. You can arrive up to six (6) hours early. The additional time will be charged when you arrive at the exit terminal.
Aéroport de Québec Inc., Chauntry, and Orbility are not responsible for incidents that require you to stay beyond the prepaid time. These incidents include, but are not limited to, cancelled or missed flights, acts of God, or mechanical or weather-related delays or cancellations.
Yes. If your vehicle is parked outside of the days or hours you have prepaid for, you will be charged for the additional time at the applicable rate for your parking lot when you arrive at the exit terminal. You can arrive up to six (6) hours early. The additional time will be charged when you arrive at the exit terminal.
You may cancel your prepayment up to two (2) hours before you are scheduled to arrive at the parking lot. To cancel your prepayment, click on the “Change or cancel my prepayment” button at the top of the prepayment system homepage.
Aéroport de Québec Inc., Chauntry, and Orbility are not responsible for incidents that require you to stay beyond the prepaid time. These incidents include, but are not limited to, cancelled or missed flights, acts of God, or mechanical or weather-related delays or cancellations.
You may change your prepayment up to two (2) hours before you are scheduled to arrive at the parking lot. To change your prepayment, click on the “Change or cancel my prepayment” button at the top of the prepayment system homepage.
You cannot change your prepayment within two (2) hours of the arrival time you selected when you prepaid, NOR once your vehicle is in the parking lot. If you exceed your prepaid parking time, you will be charged the difference upon arrival at the parking exit.
Aéroport de Québec Inc., Chauntry, and Orbility are not responsible for incidents that require you to stay beyond the prepaid time. These incidents include, but are not limited to, cancelled or missed flights, acts of God, or mechanical or weather-related delays or cancellations.
You may change your license plate number up to two (2) hours before you are scheduled to arrive at the parking lot. Click on the “Change or cancel my prepayment” button at the top of the prepayment system homepage.
You can PREPAY using a Visa, Mastercard or American Express. More details are provided during the prepayment process.
IF YOU DO NOT PREPAY, you will pay for your parking at one of the pay stations located in the terminal using a Visa, Mastercard, American Express, or debit card.
Cash is NOT accepted.
When you arrive at the parking lot, please place the QR code from your confirmation email under the reader. The gate will open to let you in.
Please follow the instructions on your confirmation email carefully. Your prepayment is only valid for the parking lot for which you have paid (multi-level OR outdoor parking).
Aéroport de Québec Inc., Chauntry, and Orbility are not responsible for incidents that require you to stay beyond the prepaid time. These incidents include, but are not limited to, cancelled or missed flights, acts of God, or mechanical or weather-related delays or cancellations.
No. Your QR code is only valid for one (1) entry and one (1) exit from the car park.
On your way out, drive to the parking lot exit and place the QR code from your confirmation email under the reader. The gate will open to let you out.
Aéroport de Québec Inc., Chauntry, and Orbility are not responsible for incidents that require you to stay beyond the prepaid time. These incidents include, but are not limited to, cancelled or missed flights, acts of God, or mechanical or weather-related delays or cancellations.
If you do not have your prepayment confirmation with the QR code, click on the “Change or cancel my prepayment” button at the top of the prepayment system homepage.
If you attempt to enter the parking lot more than six (6) hours before your confirmed time, the gate will not allow you to enter. If you enter or leave the parking lot outside of the confirmed times, you will be charged for the additional time at the applicable rate for your parking lot when you leave.
Aéroport de Québec Inc., Chauntry, and Orbility are not responsible for incidents that require you to stay beyond the prepaid time. These incidents include, but are not limited to, cancelled or missed flights, acts of God, or mechanical or weather-related delays or cancellations.
If you use the parking lot for less time than prepaid, the difference is not refundable.
Aéroport de Québec Inc, Chauntry and Orbility are not responsible for reasons that require you to leave earlier than the prepaid time. These incidents include, but are not limited to, altered flight times, force majeure and medical or family reasons.
No. Both parking lots have spaces provided for this purpose. However, you cannot specifically prepay for these spaces. They are offered on a first come, first served basis.
You may change your exit date up to two (2) hours before you are scheduled to arrive at the parking lot. To change your exit date, click on the “Change or cancel my prepayment” button at the top of the prepayment system homepage.
You cannot change your exit date within two (2) hours of the arrival time you selected when you prepaid, NOR once your vehicle is in the parking lot. If you exceed your prepaid parking time, you will be charged the difference upon arrival at the parking exit.
No. The prepayment is not transferrable.
Cars and trucks 20 feet in length or shorter. Trailers are not accepted. The maximum height of the multi-level parking garage is 2.1 metres (6 feet 10 inches).
No. We do not have coupons for parking.
Depending on whether you selected outdoor or multi-level parking when you prepaid, enter the appropriate parking lot using one of the identified pay terminals. Once you have entered the parking lot, use a parking space that is not:
- A reserved space
- A space where signage prohibits parking for a specific period of time (e.g. for snow removal purposes)
Do not use more than one parking space for your vehicle.
NO.
The Multi-Level Parking has 5 floors. Its sides are not weatherproof and the 5th floor is open air. It is NOT possible to prepay for a specific floor. First come, first served.
No. The location of your parking space CANNOT be predetermined. Neither can the level. First come, first served.
No. There is no shuttle service between the parking lots and the terminal building. The two parking lots at the Québec City Jean Lesage International Airport (YQB) face the terminal building. The walking distance is short and a pedestrian path guides your steps.
Yes. Our parking lots are open 24 hours a day, 7 days a week.
We do not offer monthly or annual parking space rentals at this time. Visit our website regularly for updates and additional information.
Aéroport de Québec inc. makes every effort to ensure your comfort and safety. Patrols and surveillance cameras are in operation 24 hours a day to provide you with the best possible service.
Nevertheless, we would like to remind you that you are only paying for the use of a parking space. Aéroport de Québec inc. assumes no responsibility for loss or damage to your vehicle or its contents that may result from fire, theft, collision or any other cause. Vehicles are parked at the owner's risk. Please lock your vehicle.
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