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FAQ

The INPARQ multi-level parking lot is not heated.

You can reserve a space in either the INPARQ or PROXIPARQ parking lot, but you cannot reserve a specific parking space in one of these areas.

If you arrive earlier or leave later than expected, you will be charged for the additional time at the rate listed on the fee schedule for the parking lot you are in. If you leave earlier than the time listed on your reservation, you may be entitled to a refund for the unused time. In this case, please contact the Indigo Park reservation center at 418-628-6852 and select option 0 to find out if you are eligible.

We have four (4) parking spaces for electric cars. These spaces cannot be reserved.

The INPARQ multi-level parking lot has a maximum clearance height of 2.1 metres (6 ft. 10 in.).

Our parking lots have spaces available for people with limited mobility parking permits. These spaces cannot be reserved.

 To cancel your reservation, click on “modify my reservation” in your confirmation email.  You can also contact Indigo Park at 418‑628-6852 and select option 0.

If you have any problems, you can click on “modify my reservation” in your confirmation email.  You can also contact Indigo Park at 418‑628-6852 and select option 0.

To change your reservation, click on “modify your reservation” in your confirmation email.  You can also contact Indigo Park at 418‑628-6852 and select option 0.

With reservation:

Drive to the exit.                                        

To exit the parking lot, take out your printed reservation QR code or pull it up on your smart phone. Scan the bar code at the parking lot exit gate. If your stay matches the amount of time you reserved, the barrier will rise and you can leave the parking lot. If, however, you stayed longer than the amount of time you reserved, you will need to pay the additional parking fees before the barrier will rise. Additional fees are based on the rates displayed at the entrance to the parking lot.                                           

Without reservation:

You can use the payment terminals inside the airport or head to the pay booth at the exit where an attendant will help you with the payment.

To enter the parking lot, print out your reservation QR code or have it with you on your smart phone. When you get to the airport, head to the entrance of the parking lot you chose (INPARQ or PROXIPARQ).* Do not take a ticket at the entry gate. Instead, scan the barcode you received in your confirmation email. The barrier will rise and you can enter and park in any empty space.

*Your reservation is only valid for the parking lot indicated on your reservation (INPARQ or PROXIPARQ.

An online reservation is not mandatory, but is strongly recommended during our busy period from December 15 to March 31.

Prices are available from travel agents, or you can contact the airlines directly.

Please see the following section: Parking.

Generally speaking, airline check-in counters open two to four hours before scheduled departure times. For the exact time, contact your airline. Please note that airlines may refuse to board passengers who arrive too late at the airport.

Please see the following section: Taxis.

The terminal is open 24 hours a day, 365 days a year.

Try one of the following two options:

  1. Enter a keyword in the search engine located in the top right hand corner of the webpage. You will be directed to website sections containing your keyword.
  2. Contact our Passenger Experience. A member of our team will be pleased to help you.

A detailed list of permitted and prohibited carry-on items is available on the Canadian Air Transport Security Authority website.

For almost all international destinations, you’ll need a passport and possibly a visa in addition to your electronic ticket. For domestic flights, your electronic ticket and a piece of photo identification is required. If in doubt, contact your airline.

By law, smoking is prohibited in public places in Québec. Smoking shelters are available outside the terminal near the parking lot.

Car rental desks are located on the ground floor of the airport services building, located in the parking lot in front of the terminal. It is connected to the terminal by a walkway.

Yes, in the secure area of the terminal, past the checkpoints, the view of the runways is excellent everywhere. On the second floor of the public part of the terminal, it is possible to see a part of the secure area and partial view of the Runways.

Yes, the information on our website is the same as that shown on the terminal’s flight information screens. Data is supplied by the airlines directly. Our Passenger Experience team monitors the information to make sure it is accurate and reliable.

Go to the terminal information booth located near the domestic flight arrivals and the check-in counters. To speak to information booth staff, call 418-640-3300.

Yes, as long as they are in a transport cage or on a leash. Guide dogs are also permitted.

Yes, airlines provide wheelchairs for travelers. Please contact your airline before arriving at the terminal, so an attendant can meet you on arrival.