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FAQ

Generally speaking, airline check-in counters open two to four hours before scheduled departure times. For the exact time, contact your airline. Please note that airlines may refuse to board passengers who arrive too late at the airport.

Please see the following section: Parking.

The terminal is open 24 hours a day, 365 days a year.

A detailed list of permitted and prohibited carry-on items is available on the Canadian Air Transport Security Authority website.

Please see the following section: Taxis.

For almost all international destinations, you’ll need a passport and possibly a visa in addition to your electronic ticket. For domestic flights, your electronic ticket and a piece of photo identification is required. If in doubt, contact your airline.

Try one of the following two options:

  1. Enter a keyword in the search engine located in the top right hand corner of the webpage. You will be directed to website sections containing your keyword.
  2. Contact our Passenger Experience. A member of our team will be pleased to help you.

By law, smoking is prohibited in public places in Québec. Smoking shelters are available outside the terminal near the parking lot.

Comme il n’y a pas de standard à ce niveau dans l’industrie, nous vous recommandons de communiquer avec votre transporteur aérien afin de connaître leurs restrictions respectives. Ces dernières sont habituellement spécifiées sur le site web des transporteurs. De plus, les compagnies aériennes possèdent des gabarits près des comptoirs d’enregistrement où il est possible d’insérer son bagage de cabine. Il sera impossible d’y insérer un bagage non-conforme. Les bagages non-conformes ne seront pas permis dans la cabine et iront donc automatiquement dans la soute.

Car rental desks are located on the ground floor of the airport services building, located in the parking lot in front of the terminal. It is connected to the terminal by a walkway.

Yes the new terminal is set up with a view of the runways. There is an observation area in the unrestricted part of the terminal on the second floor, in the Tim Hortons dining room. In the secure area past the checkpoints, the view is excellent everywhere.

Yes, the information on our website is the same as that shown on the terminal’s flight information screens. Data is supplied by the airlines directly. Our Passenger Experience team monitors the information to make sure it is accurate and reliable.

Les emplois offerts par Aéroport de Québec inc. sont affichés sur notre site web dans la section carrières. Pour postuler, vous n’avez qu’à suivre les instructions de l’offre d’emploi. Plusieurs entreprises externes œuvrent dans l'aérogare ou sur le site aéroportuaire. Toutes ces organisations sont responsables de l’embauche de leur personnel. Veuillez communiquer directement avec ces organisations afin de connaître leurs besoins en main d’œuvre.

Go to the terminal information booth near international arrivals. To speak to information booth staff, call 418-640-3300.

Yes, as long as they are in a transport cage or on a leash. Guide dogs are also permitted.

Yes, airlines provide wheelchairs for travelers. Please contact your airline before arriving at the terminal, so an attendant can meet you on arrival.

Prices are available from travel agents, or you can contact the airlines directly.