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FAQ

The INPARQ multi-level parking lot is not heated.

You can reserve a space in either the INPARQ or PROXIPARQ parking lot, but you cannot reserve a specific parking space in one of these areas.

If you arrive earlier or leave later than expected, you will be charged for the additional time at the rate listed on the fee schedule for the parking lot you are in. If you leave earlier than the time listed on your reservation, you may be entitled to a refund for the unused time. In this case, please contact the Indigo Park reservation center at 418-628-6852 and select option 0 to find out if you are eligible.

We have four (4) parking spaces for electric cars. These spaces cannot be reserved.

The INPARQ multi-level parking lot has a maximum clearance height of 2.1 metres (6 ft. 10 in.).

Our parking lots have spaces available for people with limited mobility parking permits. These spaces cannot be reserved.

 To cancel your reservation, click on “modify my reservation” in your confirmation email.  You can also contact Indigo Park at 418‑628-6852 and select option 0.

If you have any problems, you can click on “modify my reservation” in your confirmation email.  You can also contact Indigo Park at 418‑628-6852 and select option 0.

To change your reservation, click on “modify your reservation” in your confirmation email.  You can also contact Indigo Park at 418‑628-6852 and select option 0.

With reservation:

Drive to the exit.                                        

To exit the parking lot, take out your printed reservation QR code or pull it up on your smart phone. Scan the bar code at the parking lot exit gate. If your stay matches the amount of time you reserved, the barrier will rise and you can leave the parking lot. If, however, you stayed longer than the amount of time you reserved, you will need to pay the additional parking fees before the barrier will rise. Additional fees are based on the rates displayed at the entrance to the parking lot.                                           

Without reservation:

You can use the payment terminals inside the airport or head to the pay booth at the exit where an attendant will help you with the payment.

To enter the parking lot, print out your reservation QR code or have it with you on your smart phone. When you get to the airport, head to the entrance of the parking lot you chose (INPARQ or PROXIPARQ).* Do not take a ticket at the entry gate. Instead, scan the barcode you received in your confirmation email. The barrier will rise and you can enter and park in any empty space.

*Your reservation is only valid for the parking lot indicated on your reservation (INPARQ or PROXIPARQ.

An online reservation is not mandatory, but is strongly recommended during our busy period from December 15 to March 31.

Generally speaking, airline check-in counters open two to four hours before scheduled departure times. For the exact time, contact your airline. Please note that airlines may refuse to board passengers who arrive too late at the airport.

Please see the following section: Parking.

The terminal is open 24 hours a day, 365 days a year.

A detailed list of permitted and prohibited carry-on items is available on the Canadian Air Transport Security Authority website.

Please see the following section: Taxis.

For almost all international destinations, you’ll need a passport and possibly a visa in addition to your electronic ticket. For domestic flights, your electronic ticket and a piece of photo identification is required. If in doubt, contact your airline.

Try one of the following two options:

  1. Enter a keyword in the search engine located in the top right hand corner of the webpage. You will be directed to website sections containing your keyword.
  2. Contact our Passenger Experience. A member of our team will be pleased to help you.

By law, smoking is prohibited in public places in Québec. Smoking shelters are available outside the terminal near the parking lot.

Comme il n’y a pas de standard à ce niveau dans l’industrie, nous vous recommandons de communiquer avec votre transporteur aérien afin de connaître leurs restrictions respectives. Ces dernières sont habituellement spécifiées sur le site web des transporteurs. De plus, les compagnies aériennes possèdent des gabarits près des comptoirs d’enregistrement où il est possible d’insérer son bagage de cabine. Il sera impossible d’y insérer un bagage non-conforme. Les bagages non-conformes ne seront pas permis dans la cabine et iront donc automatiquement dans la soute.

Car rental desks are located on the ground floor of the airport services building, located in the parking lot in front of the terminal. It is connected to the terminal by a walkway.

Yes the new terminal is set up with a view of the runways. There is an observation area in the unrestricted part of the terminal on the second floor, in the Tim Hortons dining room. In the secure area past the checkpoints, the view is excellent everywhere.

Yes, the information on our website is the same as that shown on the terminal’s flight information screens. Data is supplied by the airlines directly. Our Passenger Experience team monitors the information to make sure it is accurate and reliable.

Les emplois offerts par Aéroport de Québec inc. sont affichés sur notre site web dans la section carrières. Pour postuler, vous n’avez qu’à suivre les instructions de l’offre d’emploi. Plusieurs entreprises externes œuvrent dans l'aérogare ou sur le site aéroportuaire. Toutes ces organisations sont responsables de l’embauche de leur personnel. Veuillez communiquer directement avec ces organisations afin de connaître leurs besoins en main d’œuvre.

Go to the terminal information booth near international arrivals. To speak to information booth staff, call 418-640-3300.

Yes, as long as they are in a transport cage or on a leash. Guide dogs are also permitted.

Yes, airlines provide wheelchairs for travelers. Please contact your airline before arriving at the terminal, so an attendant can meet you on arrival.

Prices are available from travel agents, or you can contact the airlines directly.