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COVID-19

UPDATE: April 17, 2020

Effects on travel

NOTICE : On April 17, the Government of Canada has announced that as of April 20, 2020, all travellers are required to have a removable non-medical mask or face covering large enough to cover their mouth and nose during their travel through Canadian airports and in-flight.

NOTICE: On March 23, the Government of Canada has put in place emergency measures that require mandatory 14-day self-isolation for all persons entering Canada, even if they do not have COVID-19 symptoms.

NOTICE: On March 23, Québec’s Premier, François Legault, announced that all non-essential businesses and services were to close until April 13. Airports are considered an essential service.

NOTICE: On March 18, Canadian Prime Minister Justin Trudeau announced that Canada and the United States have agreed to ban non-essential border crossings. This announcement was aimed at restricting tourist travel in particular. The border officially closed on the night between Friday, March 20 and Saturday, March 21.

NOTICE: On March 16, the Canadian government announced that it was tightening the borders and concentrating international flights to four Canadian airports. 

NOTICE: On March 13, 2020, the Public Health Agency of Canada advised Canadians to avoid non-essential travel outside of Canada in light of the global pandemic and the rapidly changing situation around the world. It also required all international travellers to isolate themselves for 14 days upon their return to Canada, with notable exceptions for workers who are essential to the movement of goods and people.

Several flights continue to take off and land at Québec City Jean Lesage International Airport. However, some airlines may change their schedules and flight capacities. Always check the status of your flight with your airline before travelling to YQB.

It should be noted that the Public Health Agency of Canada (PHAC) is the agency responsible for making decisions about passenger health screening in Canada’s airports. They are monitoring the issue closely and have worked with the Canada Border Services Agency to implement a number of measures. 

What YQB is doing about COVID-19

The safety and security of our passengers, employees, visitors and business partners is our top priority. To that end, we are closely monitoring developments with COVID-19 and are communicating regularly with the relevant authorities. 

Québec City Jean Lesage International Airport (YQB) has established preventive measures to proactively protect our passengers, employees and partners. Firstly, we have placed signs in our washrooms and other key areas of the terminal building to remind people of preventive hygiene measures. We have also strengthened our cleaning practices, particularly for all communal surfaces (primary screening points, boarding bridges, stair railings, washrooms, etc.), especially those in the passenger journey and in the international arrivals area. The shops and restaurants are closed for an indefinite period. You can get beverages and snacks from vending machines installed in public and secured areas of the terminal. In addition, the VIP Lounge is closed indefinitely. We have also removed luggage carts to prevent contamination and allow more efficient cleaning.

To Request informationComment on our services or File a complaint about noise, please use our online forms.

We ask all passengers, visitors and employees to follow the recommended social distancing measures by staying at least 2 metres (6 feet) away from other people and avoiding non-essential gatherings.

For up-to-date information on COVID-19, please visit the Public Health Agency of Canada’s website at www.canada/ca/coronavirus.

Important: If you have any concerns about your health, please talk to your doctor or call 1 877 644‑4545 if you are in Québec. 

Frequently Asked Questions

Is Québec City Jean Lesage International Airport still open?
Under our ground lease with Transport Canada, we are required to actively and continuously manage, operate and maintain the runways and facilities at Québec City Jean Lesage International Airport (YQB) at all times, as long as demand requires. For that reason, unless otherwise specified, we have a duty to provide a minimum level of service, even if it’s only for emergency situations and the transportation of essential goods.

Flights continue to take off and land at Québec City Jean Lesage International Airport. We are working hard to help our passengers return home and ensure that operations continue to run smoothly.

Are taxis still available at Québec City Jean Lesage International Airport?
Yes, taxis are still available at Québec City Jean Lesage International Airport (YQB). However, we recommend making a backup plan for getting home, as very few taxis are available due to the current situation. The following taxi companies serve YQB. You may contact them directly if you wish: Taxis and public transportation

I have to pick up a passenger at Québec City Jean Lesage International Airport. What do I need to know?
We recommend that you wait in your vehicle in the CellPARQ area, rather than entering the terminal, to maintain social distancing and obey the restrictions on gatherings.

If you need to help an arriving passenger, please send only one person into the terminal in order to follow the social distancing recommendations, which aim to limit person-to-person contact.

If you pick up a passenger in the drop-off and pickup area, please note that it is forbidden to leave your vehicle unattended. 

How are passengers arriving at the airport screened for coronavirus?
We are following the Public Health Agency of Canada’s (PHAC) guidelines and working with Québec’s health services to improve screening and awareness measures. The Canada Border Services Agency (CBSA) is responsible for screening passengers arriving from the United States and other international destinations.

I’m a Canadian who’s currently abroad, but I’m showing symptoms of COVID-19. How can I get back home?
Under the Aeronautics Act, the Minister of Transport requires air operators to deny boarding of a traveller who is symptomatic (regardless of citizenship status) and keep them from boarding an international flight to Canada, including a trans-border flight. Please contact your airline and the relevant government authorities to discuss possible arrangements.  

I am a Canadian trying to get home and my flight to YQB has been cancelled. What do I have to do?
Please contact your airline and the relevant government authorities to discuss possible arrangements. If you feel sick when you return to Canada, you must notify the border services officer when you arrive. All people returning from abroad must also self-isolate for 14 days upon their return.

I had planned a trip abroad in the next few weeks, and I was supposed to leave from Québec City Jean Lesage International Airport. What do I have to do?
Please consult the Government of Canada’s recommendations on their website: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice.html. Please contact your airline to discuss changes to your itinerary.

What can I do to protect myself from COVID-19? 
Practice good personal hygiene. According to the PHAC, the best way to reduce your risk of infection is to take the following precautions: 

  • Wash your hands often with soap and water for at least 20 seconds, especially after using the washroom or handling food.
  • Use an alcohol-based hand sanitizer if soap and water are not available.
  • When you cough or sneeze:
    • cough or sneeze into a tissue or the inside of your elbow, not your hand.
    • immediately dispose of used tissues in a plastic-lined bin and then wash your hands.
    • Avoid touching your eyes, nose or mouth without first washing your hands.
    • Avoid being near sick people.

Why doesn’t YQB do thermal screening (temperature screening) of passengers arriving from foreign countries?
The PHAC is the federal agency responsible for making decisions about health-related passenger screening at Canada’s points of entry, including airports. It has not implemented thermal screening.

Why does Canada not implement travel bans similar to those we see in the United States? 
The PHAC is the federal agency responsible for making decisions about passenger health screening at Canada’s points of entry, including airports. The PHAC is in close contact with the World Health Organization (WHO) and other international partners, as well as its provincial and territorial counterparts. Note that the World Health Organization does not recommend any travel or trade restrictions at this time.

What happens if I touch a surface that a sick person may have touched? 
Avoid touching your eyes, nose or mouth without first washing your hands. Frequent hand washing with soap and water for at least 20 seconds is recommended.

What should I do if I don’t feel well? 
Please contact your local healthcare provider or call 811, a toll-free provincial health information line available in Québec. The 811 line is open 24 hours a day.

Does YQB plan to stop flights as this outbreak develops?
Any decision to restrict flights from foreign countries in response to the coronavirus outbreak would be made by the Canadian federal government under the Quarantine Act.

Where can I get more information? 
For up-to-date information on the status of COVID-19, Canadians are encouraged to go to canada.ca/coronavirus or call the PHAC’s toll-free line (1-833-784-4397) if they have questions about coronavirus.