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Advice for Travellers - Protecting Yourself and Others

The health and safety of our passengers and employees is always a top priority at Québec City Jean Lesage International Airport (YQB).

Answers to the most frequently asked questions about the coronavirus disease 2019 (COVID-19) can be found in the Frequently Asked Questions – COVID-19 section.

If you have any questions for our team, we invite you to request information using our online forms.

Health measures

Current measures 

Mask wearing

 

Wearing masks

All passengers* and airport employees are required to wear a mask or face cover at all times when in the terminal. 

Masks are intended to protect those around you, even if you have no symptoms. 

 *Children under the age of 2 and people with breathing difficulties or disabilities, or who are unable to remove their face cover unassisted, will not be required to wear a mask.

Restricted access to the terminal

 

Restricted access to the terminal 

Access to the terminal building is restricted to same-day passengers and airport employees. Companions are asked to stay outside.

Minor children and people who require assistance may be accompanied by one other person.

Temperature screening

Temperature screening 

The Canadian Air Transport Security Authority (CATSA) conducts temperature screening of all passengers and employees at the entrance of its screening checkpoints at YQB. 

Learn more about the measures taken by CATSA :  https://www.catsa-acsta.gc.ca/en/covid19-response 

Physical distancing

Physical distancing

Keep a safe distance of 2 metres (6 feet) between yourself and others.

Hand washing

Hand washing

Wash or disinfect your hands often.

All sinks, soap dispensers, and hand dryers in the washrooms are touchless. 

Hand sanitizer gel stations have been installed at all entry points and high-contact points for passengers (e.g. check-in kiosks and screening checkpoints).

Increased cleaning

Increased cleaning

We have increased our cleaning procedures, especially for contact points in the terminal (such as bridges, ramps and washrooms).

Luggage carts

Fewer luggage carts

We have reduced the number of available luggage carts so that they can be cleaned more often and more efficiently.

Online check-in

Online check-in encouraged

Passengers are encouraged to check in online before they go to the airport. 

Plexiglas has been installed at the check-in and boarding counters.

Advice for Travellers

Checking in online

Use your airline’s website to check in online before you head to the airport. Not only will it save you time, it will reduce your contact points during check-in.

Getting to and from the airport

Passengers can request a ride with Uber or a taxi company that serves YQB. Québec City’s public transit system, the Réseau de transport de la Capitale (RTC), also has a mobile app where you can purchase bus tickets.

Bring a mask or face cover

At Canadian airports and aboard aircraft, all travellers must have a removable non-medical mask or face cover that is large enough to cover their mouth and nose. The airport does not provide masks or face covers. You can buy masks at Relay convenience store located after the security checkpoint.

Plan a meal or snack

Relay convenience store and Pidz pizza bar, located in the secure airside zone, are open every day.

Some stores and restaurants are temporarily closed or have modified their business hours. You will find the details of the opening hours of the businesses in the Shops and restaurants section.

Beverages and snacks are available at the vending machines in the public and secure areas of the terminal.

Visit the Canadian Air Transport Security Authority (CATSA) website for more information on what you can bring on your flight.

At the Security checkpoint

Clothing
Avoid wearing belts, jewellery, and clothing with metal embellishments, as these may set off the metal detector. If the metal detector goes off, you may need to be physically searched by a CATSA officer.

Liquid disinfectants
You may carry a 355 mL bottle of hand sanitizer in addition to the 100 mL bottles that fit in the 1 L clear, resealable plastic bag in your carry-on baggage.

Going through Border Services

Travellers entering Canada must fill out a coronavirus form and be assessed by a border services officer or a quarantine officer. They must also meet the crossing requirements.
Make your return to Canada easier by downloading the Canadian Border Services Agency apps: CanBorder and ArriveCAN.
CanBorder: Allows you to prepare an eDeclaration on your phone, minimizing contact points.
ArriveCAN: Allows you to prepare your health declaration.

Other resources