Québec City, March 9, 2020 – Québec City Jean Lesage International Airport (YQB) has been named the best airport in North America in the 0–2 million passenger category by Airport Service Quality (ASQ), which is a survey conducted by the Airports Council International (ACI) that measures passenger satisfaction.
Caring for our passengers is one of our guiding principles. We work hard to make YQB an airport of choice by fostering a human element that is as ambitious as its region and connected to the needs of its passengers. This recognition from our passengers motivates us to keep going further. It’s also a reflection of our employees, who are the key to our success. We proudly accept this award, with the promise of maintaining high quality standards,” stated Stéphane Poirier, President and CEO of YQB.
YQB was also named the best airport in its class in North America in 2010, 2011 and 2013. This marks the first time the airport has received this prestigious award since the opening of the new terminal building. The ASQ survey results are closely linked to the improvement of the airport and enhancement of the passenger experience since the terminal building’s expansion and reorganization. Everything has been upgraded, from the services (stores and restaurants) and the comfort of the waiting areas to the accessibility of the airport itself and the ease of each step of the passenger journey (check-in, search, customs).
“The ASQ survey results are important performance indicators for our organization. They allow us to prioritize our actions and ensure that we are investing our efforts where it counts so that we can work towards our goal of being an airport that makes people in the greater Québec City area proud,” said Mr. Poirier.
About Airport Service Quality (ASQ)
The ACI study measures overall customer satisfaction across a range of service metrics. It assesses the airport experience from arrival at the terminal to boarding. A given number of passengers must complete a survey each quarter, according to samples determined by AQI officials. This data, which is recorded the day of the trip, is analyzed to serve as a guide for airports to help align their services with passengers’ expectations. By comparing similar airports, the ASQ allows airports to determine where they stand in relation to their peers. This, in turn, allows them to prioritize improvement projects and ensure they are making the right investments in services and facilities. More than 200 airports worldwide participate in the ASQ.
About Québec City Jean Lesage International Airport (YQB)
YQB is managed by Aéroport de Québec Inc., a private corporation responsible for the airport’s management, operation, maintenance and development since November 1, 2000. Around a dozen carriers offer flights from YQB to destinations in North America, Central America, the Caribbean, Mexico and Europe, and daily flights to the main hubs in eastern North America.
Advisor, Communications and Media Relations
Québec City Jean Lesage International Airport
Phone: 418-640‑2700, ext. 2624