Quebec City Jean Lesage International Airport (YQB) » General information http://www.aeroportdequebec.com/en/ Passenger First Tue, 31 Jan 2012 20:14:22 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Site Maphttp://www.aeroportdequebec.com/en/general-information/site-map/ http://www.aeroportdequebec.com/en/general-information/site-map/#comments Tue, 16 Mar 2010 12:53:33 +0000 Aéroport de Québec http://www.aeroportdequebec.megaqc.com/?p=2036 Passenger
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    • ]]>     http://www.aeroportdequebec.com/en/general-information/site-map/feed/ 0     Useful Linkshttp://www.aeroportdequebec.com/en/general-information/useful-links/ http://www.aeroportdequebec.com/en/general-information/useful-links/#comments Tue, 09 Mar 2010 19:38:04 +0000 Aéroport de Québec http://www.aeroportdequebec.megaqc.com/?p=1864
  • Quebec Air Transport Association

    www.aqta.ca

  • Quebec City Convention Centre

    www.convention.qc.ca

  • Lévis Chamber of Commerce

    www.cclevis.ca

  • Quebec Chamber of Commerce

    www.ccquebec.ca

  • Quebec Metropolitan Community

    www.cmquebec.qc.ca

  • CAC Canadian Airports Council

    www.cacairports.ca

  • CAQ Quebec Airports Council

    www.caquebec.ca

  • Réseau de Transport de la Capitale

    www.rtcquebec.ca

  • National School of Public Administration

    www.enap.ca

  • Nav Canada

    www.navcanada.ca

  • Québec City Tourism

    www.quebecregion.com

  • Quebec Metro High Tech Park

    www.parctechno.qc.ca

  • Québec International

    www.quebecinternational.ca

  • Quebec Government Air Transportation Services

    www.tresor.gouv.qc.ca

  • Quebec City International Air Show

    www.spectacleaerien.qc.ca

  • Transport Canada

    www.tc.gc.ca

  • Laval University

    www.ulaval.ca

  • City of Quebec

    www.ville.quebec.qc.ca

  • City of Lévis

    www.ville.levis.qc.ca

    • Agencies and Associations

    ]]>     http://www.aeroportdequebec.com/en/general-information/useful-links/feed/ 0     Frequently Asked Questionshttp://www.aeroportdequebec.com/en/general-information/frequently-asked-questions/ http://www.aeroportdequebec.com/en/general-information/frequently-asked-questions/#comments Mon, 22 Feb 2010 14:56:11 +0000 Aéroport de Québec http://www.aeroportdequebec.megaqc.com/?p=1731
    Q:
    How long before my flight should I arrive at the airport?
    A:Generally speaking, airline check-in counters open two to four hours before scheduled departure times. For the exact time, contact your airline. Please note that airlines may refuse to board passengers who arrive too late at the airport.
    Q:
    What are the terminal hours?
    A:The terminal is open 24 hours a day, 365 days a year.
    Q:
    What carry-on items am I allowed?
    A:A detailed list of permitted and prohibited carry-on items is available on the Canadian Air Transport Security Authority website.
    Q:
    What documents do I need to present at the check-in counter?
    A:For almost all international destinations, you’ll need a passport and possibly a visa in addition to your electronic ticket. For domestic flights, your electronic ticket and a piece of photo identification is required. If in doubt, contact your airline.
    Q:
    Is smoking allowed in the terminal?
    A:By law, smoking is prohibited in public places in Québec. Smoking shelters are available outside the terminal near the parking lot.
    Q:
    What baggage restrictions are in force (number, weight, dimensions)?
    A:As there is no common industry standard, we suggest you contact your airline for information on specific restrictions. This information is generally available on the airline’s website.
    Airlines also provide size templates near the check-in counters so you can check to see if your bag is the right size. Bags that don’t fit the template are not permitted in the cabin and will have to go in the cargo hold.
    Q:
    Where are the car rental desks?
    A:Car rental desks are located on the ground floor of the airport services building, located in the parking lot in front of the terminal. It is connected to the terminal by a walkway.
    Q:
    Can you see planes landing and taking off from inside the terminal?
    A:Yes the new terminal is set up with a view of the runways. There is an observation area in the unrestricted part of the terminal on the second floor, in the Tim Hortons dining room. In the secure area past the checkpoints, the view is excellent everywhere.
    Q:
    Are the arrival and departure times posted on the airport website trustworthy?
    A:Yes, the information on our website is the same as that shown on the terminal’s flight information screens. Data is supplied by the airlines directly. Our customer experience team monitors the information to make sure it is accurate and reliable.
    Q:
    How can I get a job at the airport?
    A:Jobs at Aéroport de Québec Inc. are posted on our website in the careers section (French only). To apply, simply follow the instructions in the notice posted.
    A number of outside companies also operate in the terminal and at the airport. These organizations hire their own staff. Please contact them directly to find out about their staffing needs.
    Q:
    Who do I contact about baggage problems (delays, breakage, loss, etc.)?
    A:Contact the airline directly to report an incident.
    Q:
    Is there a lost and found in the airport?
    A:Go to the terminal information booth near international arrivals. To speak to information booth staff, call 418-640-3300.
    Q:
    Are pets allowed in the terminal?
    A:Yes, as long as they are in a transport cage or on a leash. Guide dogs are also permitted.
    Q:
    Are wheelchairs available for disabled patrons?
    A:Yes, airlines provide wheelchairs for travelers. Please contact your airline before arriving at the terminal, so an attendant can meet you on arrival.
    Q:
    Where can I find airline ticket prices?
    A:Prices are available from travel agents, or you can contact the airlines directly.
    Q:
    How long is the trip from the airport to downtown by car?
    A:Approximately 25 minutes.
    Q:
    How much does it cost to park at the airport?
    A:Please see the following section: Parking.
    Q:
    Is public transit to the Québec City Airport available?
    A:Yes, see the following section: Public Transport.
    Q:
    How much is a taxi to the airport?
    A:Please see the following section: Taxis.
    Q:
    Didn’t find an answer to your question?
    A:Didn’t find an answer to your question?

    Try one of the following two options:
    1) Enter a keyword in the search engine located in the top right hand corner of the webpage. You will be directed to website sections containing your keyword.
    2) Contact our Customer Service Department. A member of our team will be pleased to help you. ]]> http://www.aeroportdequebec.com/en/general-information/frequently-asked-questions/feed/ 0 Terms of Usehttp://www.aeroportdequebec.com/en/general-information/terms-of-use/ http://www.aeroportdequebec.com/en/general-information/terms-of-use/#comments Wed, 23 Dec 2009 15:13:50 +0000 Aéroport de Québec http://www.aeroportdequebec.megaqc.com/?p=722 By using this site (www.aeroportdequebec.com), you agree to be bound by the terms of use below. If you do not wish to be bound by these terms of use, please do not browse or use this site.

    Please read these terms of use carefully before using this site. Note that the expression “this site” refers to www.aeroportdequebec.com, which is owned by Aéroport de Québec Inc.

    Exclusion of Liability

    Aéroport de Québec Inc. neither endorses nor disapproves of users’ opinions published on the site. The opinions must be considered to be those of the users. Aéroport de Québec Inc. does not take any responsibility for the accuracy or use of the information that the site contains. The information on the site is only of a general nature. The opinions expressed on the present site are presented for information purposes only and do not in any way constitute expert or professional advice or opinions. The content on this site is not guaranteed to be correct, up to date, or complete. By proceeding to use this site, the user is deemed to accept these conditions.

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    Hyperlinks on this site can lead to the sites of third parties. These sites are not controlled by Aéroport de Québec Inc. and Aéroport de Québec Inc. cannot be held responsible for content accessed through a hyperlink, or for hyperlinks on third-party sites, or for any change or update to such sites. The hyperlinks are included for information purposes only, and neither their quality nor their accuracy is guaranteed. The fact that a site is linked to the Aéroport de Québec Inc. site by a hyperlink does not imply an authorization or joint venture of any nature whatsoever.

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    Québec City Jean Lesage International Airport

    Administration Office
    505 Rue Principale, 4th Floor
    Quebec City, Quebec, Canada G2G 0J4

    Monday to Friday, 8:30 a.m. to 5:00 p.m.
    Phone: 418-640-2700
    Toll free: 1-877-769-2700
    Email: info@aeroportdequebec.com

    Copyright

    The site contains copyrighted works. Trademarks and other distinguishing marks are also protected. Use of these works and distinguishing marks is authorized only if the following conditions are fulfilled.

    If the source is properly cited, anyone may download or reproduce in any form documents, data, compilations, or other works on the site, EXCEPT FOR COMMERCIAL PURPOSES. Prior authorization from the author is required if the work is used for commercial purposes. If you wish to use the content on this site for commercial purposes, please request authorization by sending an email to info@aeroportdequebec.com specifying the URL address of the content you wish to use and providing a complete description of the intended use.

    Integrity of Documents

    The information available on the site was complete and unaltered when it was put online. Aéroport de Québec Inc does not guarantee any document, data or other content if it has been altered or changed in any way after downloading or otherwise. In case of difference between an official text and the content of this site, the official text has precedence.

    Use Outside Canada

    Aéroport de Québec Inc. makes no representation that materials on this site are appropriate or available for use in locations outside Canada. Those who choose to access this site from other locations do so on their own initiative.

    Limitation of Liability

    IN NO EVENT SHALL Aéroport de Québec Inc. BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF THIS SITE OR THE INABILITY TO USE IT. THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF Aéroport de Québec Inc. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. Aéroport de Québec Inc.’s LIABILITY IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.

    ]]>     http://www.aeroportdequebec.com/en/general-information/terms-of-use/feed/ 0     People with Motor Disabilityhttp://www.aeroportdequebec.com/en/general-information/people-with-motor-disability/ http://www.aeroportdequebec.com/en/general-information/people-with-motor-disability/#comments Mon, 21 Dec 2009 20:03:42 +0000 Aéroport de Québec http://www.aeroportdequebec.megaqc.com/?p=610 Motor disability

    People with motor disability who wish to use a wheelchair or a carriage inside the airport are required to call their airline before arrival at the Aéroport international Jean-Lesage de Québec.

    Passenger Drop off and pick up areas

    Pick up and drop off locations are available on the inner curbs at the terminal near of the entrance and exit areas for passagers requiring special assistance.

    Temporary passes for any accompanying adult

    People who need to be accompanied by a family member or other assistance in the restricted areas must ask their airline for a temporary pass allowing access to the boarding area for the latter.

    Guide animals

    Guide animals are allowed inside the Aéroport international Jean-Lesage de Québec. There are no specific places for these animals to relieve themselves. We advise animal guardians to go to the green areas close to the main parking and to dispose of excrements in a hygienic fashion.

    For more information on what to do when travelling with your animal, please contact your airline.

    People with impaired hearing

    L’Aéroport international Jean-Lesage de Québec offers public phones with ATS keyboards before and after checkpoints and soon at the customer service counter.

    Parking

    There are approximately twenty parking places for motor vehicles that belong to drivers with a handicapped parking license inside the general parking of the Aéroport international Jean-Lesage de Québec. These are located close to the terminal and to each of the buildings on the airport site. To find out about rates, read the “parking” section.

    Car rental

    Every car rental company offers a number of vehicles adapted for wheelchairs and equipped with manual control. Reservations are necessary. For more information, read the section on “ground transportation”.

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